{"data":{"id":"662","string_id":"14fqhd","default_line":"0","cdn_url":"","name":"HelpLook Blog","chatbot_name":"HelpLook Blog","source_type":"1","domain":"blog.helplook.com","saasbase_domain":"blog.helplook.com","saasbase_domain_path":"en","saasbase_baidu_status":"2","domain_path":"","domain_status":"1","site_title":"","site_icon":"\/docker_production\/14fqhd\/icon\/icon.png?rand=1391263928","site_color":"#0868F7","status":"1","is_del":"0","plan":"2","plan_expires":"2003846400","template_id":"2","language":"en","link":"","seo_title":"HelpLook Blog","seo_keyword":"HelpLook Blog, Knowledge Base Platform, Knowledge Management, Self-Service, AI Service,Knowledge Base Software,Workplace wiki","seo_desc":"HelpLook Blog covers ChatBot issue resolution, AI-powered knowledge base support, API documentation benefits, AI chatbot advantages, comparisons, and knowledge management. It guides the building of AI Chabot assistants and knowledge bases for improved experiences.","baidu_verify_key":"","auto_expand":"1","feedback_like_switch":"1","feedback_form_switch":"1","page_switch":"1","ai_priority_switch":"0","ai_search_switch":"1","qrcode_switch":"1","thumb_switch":"1","nginx_proxy_switch":"1","nginx_proxy_host":"https:\/\/www.helplook.com\/blog","site_include":"1","package_website_num":"0","package_switch_brand_logo":"2","consume_start_time":"1792252800","auth_type":"1","corp_source":"dingtalk","version_extra_expires":"0","ai_extra_expires":"0","is_default":"0","sys_version":"V1","setting":{"tannant_id":"662","nav_config":"[{\"text\":\"HOME\",\"url\":\"https:\/\/www.helplook.com\/?source=enblog\",\"jump\":\"open\"},{\"text\":\"Get Started free\",\"url\":\"https:\/\/portal.helplook.com\/login?source=enblog\",\"jump\":\"open\"}]","nav_logo":"\/docker_production\/14fqhd\/nav_logo\/site_logo?rand=1679866657","nav_dark_logo":"","nav_logo_link":"","nav_bg_color":"","nav_type":"1","nav_htmlcode":"","nav_mobile_htmlcode":"","nav_stylecode":"","text_color":"","text_hover_color":"","recommend_list_switch":"0","search_keyword_switch":"0","search_keyword_config":"{\"title\":\"\",\"list\":[]}","module_card_switch":"0","similarity_score":"0.6","gpt_model":"gpt-35-turbo-0125","message_limit":"[\"20\",\"240\"]","widget_config":"{\"theme_color\":\"#0761E7\",\"location\":\"rb\",\"widget_icon\":\"\",\"widget_avatar\":\"\",\"welcome_text\":\"\",\"source_switch\":\"1\",\"recommend_words\":[],\"concat_info\":{\"form\":[]},\"cms_switch\":\"1\",\"chatbot_switch\":\"1\",\"welcome_img\":\"\"}","unknown_text":"","prompt_switch":"0","prompt":"As an AI assistant, your main goal is to answer user questions based on the following context. Your answers should be detailed, friendly, and concise. If you can't answer a user's question based on the following context, just say \"unknown\" and don't make up an answer.","search_style":"1","search_title_switch":"0","search_section_switch":"0","user_ai_switch":"0","website_theme":"1","website_theme_item":"1","layout_style":"2","suggestion_switch":"0","web_search_switch":"0"},"redirect":"","article_watermark_switch":"1","article_forbid_copy_switch":"0","crumbs_switch":"0","ai_trigger_switch":"0","author_switch":"0","concat_email_switch":"0","concat_email":"","article_tag_switch":"1","article_address_switch":"1","share_platform_switch":"1","share_platform":["Twitter","LinkedIn","Facebook","Email","X","WhatsApp"],"anchor_name":"0","article_pdf_switch":"0","view_style":"1","view_cover_switch":"0","concat_force_switch":"0","concat_desc":"","private_article_share_switch":"0","traffic_notice_switch":"1","traffic_notice_num":"1024","reader_switch":"1","wechat_notice_switch":"0","widget_switch":"1","customer_limit":"999","customer_register_config":"{\"switch\": \"0\", \"group_id\":\"\", \"expire_type\":\"\", \"expire_days\":\"\"}","home":"{\"home_banners\":\"Our Blog\",\"site_color\":\"#0868F7\",\"banners_color\":\"#0868F7\",\"recommend_list_switch\":\"0\",\"search_keyword_switch\":\"0\"}","footer":"","wechat_config":{"switch":"0"},"unknown_text":"Sorry, no answer to your question was found. You can try to ask again with more information.","search_style":"1","website_theme":"1","website_theme_item":"1","customer_register_switch":"0","index_show_switch":"0","recommend_list_config":{},"module_card_config":{},"with_tannant":[{"domain":"https:\/\/www.helplook.net\/blog","language":"zh","template_id":"2","tanannt_id":"397"},{"domain":"https:\/\/www.helplook.com\/tc\/blog","language":"zh-TW","template_id":"2","tanannt_id":"12373"}],"auto_language_switch":"1","visits_switch":"1","visits":"1683","ref_map":"","redirect_map":{"\/docs\/utvmOX":"\/docs\/HelpLook-VS-Confluence","\/docs\/WhatAreHelpAuthoringToolsBenefits":"\/docs\/What-Are-Help-Authoring-Tools-Benefits","\/docs\/AlIyf0":"\/docs\/creating-an-instruction-manual","\/docs\/creating-a-instruction-manual":"\/docs\/creating-an-instruction-manual","\/docs\/ntz9on":"\/docs\/Helplook-VS-Google-Docs","\/docs\/Helplook-VS-GoogleDocs":"\/docs\/Helplook-VS-Google-Docs","\/docs\/74xWgt":"\/docs\/Future-of-AI-Knowledge-Base","\/docs\/ufLfbL":"\/docs\/AI-Knowledge-Base","\/docs\/vQKhaq":"\/docs\/best-user-manual-tools","\/docs\/h1OgmP":"\/docs\/custom-chatgpt-for-your-companys-knowledge-base","\/docs\/9cgUnA":"\/docs\/product-knowledge-customer-service","\/docs\/Ci7Gjj":"\/docs\/Customer-Service-Policy","\/docs\/ElRnZV":"\/docs\/ultimate-guide-to-create-saas-prd","\/docs\/9oNF0N":"\/docs\/Salesforce-vs-HelpLook","\/docs\/LdrRz1":"\/docs\/ecommerce-knowledge-base","\/docs\/lbp0s0":"\/docs\/how-to-create-a-business-playbook","\/docs\/DNFsdi":"\/docs\/guide-to-building-an-enterprise-API-strategy","\/docs\/four-steps-implementing-successful-api-strategy":"\/docs\/guide-to-building-an-enterprise-API-strategy","\/docs\/MaDKIM":"\/docs\/stonly-alternatives","\/docs\/ucS5bO":"\/docs\/ai-powered-knowledge-base","\/docs\/d9MJrw":"\/docs\/how-to-create-online-faq-page","\/docs\/7FPJCn":"\/docs\/Docusaurus-VS-HelpLook","\/docs\/2FXehW":"\/docs\/find-and-replace","\/docs\/RI3KO1":"\/docs\/knowledge-base-features","\/docs\/AYk2em":"\/docs\/corporate-wiki-vs-knowledge-base","\/docs\/1oiY2D":"\/docs\/find-best-knowledge-management-software-company","\/docs\/qMtBmA":"\/docs\/top-knowledge-base-software","\/docs\/TOP-knowledge-base":"\/docs\/top-knowledge-base-software","\/docs\/J26Y1b":"\/docs\/knowledge-base-access-control","\/docs\/access-control":"\/docs\/knowledge-base-access-control","\/docs\/Cgd5yo":"\/docs\/knowledge-base-analytics-to-meet-needs","\/docs\/knowledge-base-analytics":"\/docs\/knowledge-base-analytics-to-meet-needs","\/docs\/lwz9xx":"\/docs\/AI-search-for-knowledge-navigation","\/docs\/7W7GGb":"\/docs\/Product-Updates-on-HelpLook","\/docs\/New-Features-on-HelpLook":"\/docs\/Product-Updates-on-HelpLook","\/docs\/aesaep":"\/docs\/knowledge-base-SEO-keyword-description-generator","\/docs\/iGU0Js":"\/docs\/HelpLook-Widget-with-Kewords-AI-Search","\/docs\/tnYT5X":"\/docs\/HelpLook-1st-anniversary-sale","\/docs\/A9s04C":"\/docs\/HelpLook-AI-Chatbot-Prompt-Customization","\/docs\/HelpLook-AI-Chatbot-Prompt-customization":"\/docs\/HelpLook-AI-Chatbot-Prompt-Customization","\/docs\/Un3y8x":"\/docs\/HelpLook-March-Updates-CMS-Chatbot","\/docs\/x801bV":"\/docs\/create-a-custom-knowledge-base-in-5-steps","\/docs\/z5eIUf":"\/docs\/AI-Searchable-Electronic-Product-Manuals","\/docs\/ePwk1a":"\/docs\/AI-knowledge-management-in-healthcare","\/docs\/knowledge-management-in-healthcare":"\/docs\/AI-knowledge-management-in-healthcare","\/docs\/JXcO8c":"\/docs\/HelpLook-Data-Security-Protection","\/docs\/HelpLook-Security-Protection":"\/docs\/HelpLook-Data-Security-Protection","\/docs\/udybwR":"\/docs\/Product-April-Updates-on-HelpLook","\/docs\/bSbZN9":"\/docs\/building-enterprise-knowledge-center","\/docs\/x08Ibk":"\/docs\/sso-sign-on-knowledge-base","\/docs\/L7D4aa":"\/docs\/Product-May-Updates-on-HelpLook","\/docs\/ycPUhS":"\/docs\/guide-to-set-up-helplook-widget","\/docs\/6o91ad":"\/docs\/AI-model-knowledge-base","\/docs\/bcEzZx":"\/docs\/what-is-a-user-manual","\/docs\/EvIukD":"\/docs\/what-is-knowledge-base-software","\/docs\/qNWV3K":"\/docs\/ultimate-guide-to-technical-documentation","\/docs\/l83UfE":"\/docs\/notion-alternative-tool-custom-domain","\/docs\/YTQs4D":"\/docs\/what-you-need-to-learn-about-tacit-knowledge","\/docs\/cNgBH4":"\/docs\/understanding-standard-operating-procedures-and-their-benefits","\/docs\/E1O03W":"\/docs\/ultimate-guide-business-requirement-document-brd","\/docs\/mFDCJT":"\/docs\/understanding-explicit-knowledge-benefits-and-strategies","\/docs\/MyShk6":"\/docs\/HelpLook-summer-sale","\/docs\/DSTnBR":"\/docs\/AI-healthcare-help-desk","\/docs\/gt4tZL":"\/docs\/July-Product-Update","\/docs\/GvjW6t":"\/docs\/top-10-software-documentation-tools-2024","\/docs\/UdRnnr":"\/docs\/The-Ultimate-Guide-to-Writing-API-Documentation","\/docs\/Fx1Iur":"\/docs\/AI-knowledge-management-solution","\/docs\/9q1Dkt":"\/docs\/Grab-Prime-Day-Deal","\/docs\/Rz8lyq":"\/docs\/Top-9-Document-Collaboration-Tools-of-2024","\/docs\/zfs0lD":"\/docs\/How-to-Write-Project-Documentation-A-Comprehensive-Guide","\/docs\/SXGBFz":"\/docs\/HelpLook-invite-partners","\/docs\/7KbvuF":"\/docs\/openai-gpt4o-mini-ai-model","\/docs\/4tPgth":"\/docs\/how-to-write-process-documentation","\/docs\/kN3kWZ":"\/docs\/create-a-training-manual","\/docs\/create-a-training-manuals":"\/docs\/create-a-training-manual","\/docs\/Hg2SvVUh":"\/docs\/top-10-document360-alternatives-and-competitors","\/docs\/TZ8msgys":"\/docs\/top-10-best-knowledge-management-tools","\/docs\/9zlV2Z2j":"\/docs\/HelpLook-August-Update","\/docs\/K7AMZho6":"\/docs\/what-is-business-playbook","\/docs\/Ultimate-Guide-to-Business-Playbook":"\/docs\/what-is-business-playbook","\/docs\/PHqEuL43":"\/docs\/Technical-Specification-Documentation","\/docs\/nzZaNrJf":"\/docs\/5-Essential-Internal-Communication-and-Team-Collaboration-ools","\/docs\/KGg8mhz5":"\/docs\/september-update","\/docs\/Ow2W2TvP":"\/docs\/Tools-Commonly-Used-In-Knowledge-Management","\/docs\/a7wxld87":"\/docs\/HelpLook-is-Essential-for-Customer-Support","\/docs\/VS9hltrG":"\/docs\/The-Benefits-of-Adopting-Knowledge-Management-Tools-and-in-Your-Business","\/docs\/BsvAwn1u":"\/docs\/Streamline-Your-Documentation-Review-Process-A-Guide-for-Effective-Knowledge-Management","\/docs\/RpZoRo58":"\/docs\/helpook-year-end-special-offer","\/docs\/ohNYJ5ow":"\/docs\/What-is-a-Content-Management-System","\/docs\/8vAOUKN8":"\/docs\/7-Google-Docs-Alternatives-for-2024","\/docs\/uCnTmU4S":"\/docs\/What-is-an-API-Understanding-REST-vs-gRPC","\/docs\/z8GV0isI":"\/docs\/HelpLook-vs-ChatGPT-How-to-Select-an-AI-Powered-Knowledge-Base-with-Security-Customization-in-mind","\/docs\/SQJq4iu8":"\/docs\/How-HelpLook-Streamlines-Knowledge-Management-in-Construction","\/docs\/xsBM2bPz":"\/docs\/How-HelpLook-Empowers-the-Legal-Industry-with-Smarter-Knowledge-Management","\/docs\/9BOvKm3t":"\/docs\/What-is-SOP-A-Complete-Guide-to-Mastering-Standard-Operating-Procedures-for-Business-Efficiency","\/docs\/PQ2N3Ebl":"\/docs\/Help-is-Only-a-Click-Away-Crafting-a-Help-Center-that-Never-Sleeps","\/docs\/ZAHtae7j":"\/docs\/Why-Law-Firms-Are-Turning-to-AI-Powered-Knowledge-Management","\/docs\/k1S0Pr3r":"\/docs\/Organizational-Process-Assets-OPAs-and-Knowledge-Management","\/docs\/l0Wbnhv7":"\/docs\/The-Complete-Guide-to-Knowledge-Management","\/docs\/GTE195hT":"\/docs\/Cross-Border-E-Commerce-in-a-Changing-Trade-Landscape-Role-KM","\/docs\/Navigating-Cross-Border-E-Commerce-in-a-Changing-Trade-Landscape-The-Role-of-Knowledge-Management":"\/docs\/Cross-Border-E-Commerce-in-a-Changing-Trade-Landscape-Role-KM","\/docs\/4gMN54Fc":"\/docs\/How-Knowledge-Hub-Streamline-Supply-Chain-Management","\/docs\/8pBga78m":"\/docs\/API-Documentation-How-OpenAPI-and-Swagger-Facilitate-High-Quality-Development","\/docs\/Q7xxnWQH":"\/docs\/10-Best-AI-Tools-for-Business-in-2025","\/docs\/10-Best-AI-Tools-for-Business-in-2024":"\/docs\/10-Best-AI-Tools-for-Business-in-2025","\/docs\/TeFPSY4j":"\/docs\/Ultimate-Guide-Product-Knowledge-Training-Business","\/docs\/EoQfEf9J":"\/docs\/Comprehensive-Guide-Creating-Policy","\/docs\/JfL3I8Sh":"\/docs\/SOP-vs-Policy","\/docs\/6p1jmUiI":"\/docs\/Complete-Handbook-for-User-Manuals","\/docs\/CJs5ygPv":"\/docs\/The-Evolution-of-APIs","\/docs\/4vNDFs0H":"\/docs\/Examples-of-SOPs","\/docs\/UXWN08fQ":"\/docs\/What-is-Helplook-easy-understand","\/docs\/What-is-Helplook":"\/docs\/What-is-Helplook-easy-understand","\/docs\/6jSN0aDp":"\/docs\/what-is-helplook","\/docs\/ciUpxhvi":"\/docs\/Unlocking-Retail-Growth-2025","\/docs\/7FKQrJ8P":"\/docs\/Why-My-Customers-Kept-Leaving","\/docs\/Ppg0j3UC":"\/docs\/help-center-2","\/docs\/kyuBAInf":"\/docs\/Step-by-Step-Instruction-Guides-Why-They-Matter-and-How-Create","\/docs\/e4CglhpN":"\/docs\/The-Role-of-AI-in-Knowledge-Bases","\/docs\/UvWzQnh3":"\/docs\/How-No-Code-Platforms-Revolutionizing-KM","\/docs\/MUPde4W4":"\/docs\/Why-SaaS-Should-Build-Knowledge-Base","\/docs\/kjQJoabQ":"\/docs\/How-Open-APIs-Transform-Software-Development","\/docs\/iXp3a5Hm":"\/docs\/8-Best-GitBook-Alternatives-for-2025","\/docs\/fwyP8kKg":"\/docs\/HR-SOP","\/docs\/Epohdy6K":"\/docs\/Ultimate-Guide-to-Digital-SOP-Transformation","\/docs\/OazzoTJH":"\/docs\/Knowledge-Base-is-the-Starting-Point-for-SOP-Creation","\/docs\/lYLHgbKq":"\/docs\/World-Class-AI-Powered-KB-System","\/docs\/G37vHfJE":"\/docs\/ChatGPT-is-Revolutionizing-KB","\/docs\/o4jJb9Of":"\/docs\/FinTech-APIs-and-Knowledge-Management-Tools","\/docs\/How-AI-Empowers-ECommerce-Precision-Support-for-Winning-Big-Orders-in-the-3C-Market":"\/docs\/How-AI-Empowers-E-Commerce","\/docs\/4f4WhC27":"\/docs\/KB-and-AI-Revolutionizing-Healthcare-industry","\/docs\/DWoDG2r7":"\/docs\/protect-data-security","\/docs\/NrnvuJWu":"\/docs\/Ultimate-Guide-to-Creating-Technical-Documentation","\/docs\/shbIUZlC":"\/docs\/How-KB-Solve-FinTechs-Compliance-Challenges","\/docs\/rCA6gi2u":"\/docs\/The-Ultimate-Guide-to-Knowledge-Sharing","\/docs\/34NVHoVo":"\/docs\/15-Best-SOP-Software-2025","\/docs\/r0QXHxcO":"\/docs\/Reduce-Support-Tickets-with-AI-Powered-Knowledge-Portals","\/docs\/xVGdoLpd":"\/docs\/How-to-Write-Team-Meeting-Agenda"},"search_keyword_config":{},"ai_extra":"1","script":"

Our Blog

By Industry

Best Practices

Knowledge Base

Help Authoring

Customer Self-Service

Comparison

News

SEO