Enterprises often maintain large internal knowledge bases to aid employees, but traditional keyword searches can make finding specific information time-consuming and inefficient.
AI-powered search tools, such as HelpLook AI Search, change this dynamic. By simply inputting a question, the AI efficiently organizes and indexes the content from the knowledge base, enabling users to find clear answers much faster.
AI Search VS Basic Search
The majority of companies have set up dedicated internal repositories of knowledge to assist their workforce in swiftly accessing the required information. Yet, within these vast troves of data, users typically find themselves sifting through a deluge of details by employing keyword searches, which leads to a significant dip in search efficiency.
In contrast, products with AI-powered search capabilities, like HelpLook AI Search, require only your question input. HelpLook AI can automatically organize the answers and provide content indices based on the knowledge base, allowing users to resolve their queries more quickly and clearly.
For example, when users encounter a problem, they will go to the product help desk and input key information for retrieval.
After entering a question, users can opt for HelpLook AI Search to get AI-powered answers.
Natural Language Processing (NLP) and AI Search
The efficacy of HelpLook AI Search feature stems from the seamless integration of Natural Language Processing (NLP) and sophisticated AI architectures, including the widely recognized large-scale AI models. This synergy allows HelpLook AI to execute accurate searches—users can enter simple keywords, and the AI astutely collates and produces pertinent information, significantly boosting productivity.
Currently, HelpLook has integrated with AI models such as OpenAI, ERNIE Bot, Azure, etc., supporting GPT-3.5, GPT-4.0, and ERNIE Bot 3.5, among others. You can choose the most suitable model based on the specific requirements for article match accuracy.
Utilize HelpLook AI Search in Just Two Simple Steps
Activate HelpLook AI search
First, log into HelpLook's operational dashboard.
Click "Site settings" → "AI" option → Turn on the "AI Search" feature.
Document Import
After easily initiating the AI search function in the dashboard, HelpLook AI will automatically capture site content. To improve AI response accuracy, you also have the flexibility to choose whether to import related content for supplemental training.
Supplemental content can be supported in various ways. For instance, you can enter and publish text or video content directly.
Alternatively, you can opt to upload files to import content. Once training is complete, the AI will quickly respond to user search terms, providing precise search results, thus significantly enhancing search efficiency and user experience.
Click "Content" → "+" option → Choose "Import" to upload files in various formats for supplemental training.
Improve AI Search with Q&A Record
HelpLook AI Search is more than just a smart search tool. It's a self-improving system. User queries are meticulously logged in the HelpLook dashboard, where you can review them under "Analyze" → "Q&A." This insight into common customer questions allows you to update and refine information, ensuring your responses are always aligned with customer needs.
Boost Search Precision with HelpLook AI
Compared to traditional searches, AI-powered searches leverage cutting-edge technologies like natural language processing and Open AI models to achieve precise and efficient search experiences. HelpLook AI Search, combined with Q&A records, continuously optimizes answers to meet user needs, helping enterprises significantly enhance the efficiency of their knowledge bases and product help centers to solve issues more rapidly.
Explore the full potential of HelpLook AI Search right now for free! When you've used up your AI search answers, you can opt for our additional packages, with prices beginning at just $2 a month.
